SAVING TEETH – PATIENT FEEDBACK & COMPLAINTS POLICY
Your voice matters – help us improve your care!
Our Commitment
We aim to provide the best possible care. Your feedback helps us improve our service. Whether it’s a compliment, suggestion, concern, or complaint — we want to hear from you!
Ways You Can Share Feedback
Making a Complaint
If you're unhappy with any aspect of your care or our service, please let us know. Complaints can be made:
In person or by phone: 0131 3818383
By email: Yourteam@saving-teeth.co.uk
In writing to:
Dr Navid Saberi (Complaints Officer)
23B Howe Street, Edinburgh, EH3 6TF
Complaints Handling Stages
Please note you can complain to our regulator at any time:
Healthcare Improvement Scotland
his.ihcregulation@nhs.scot
Regulation of independent healthcare – HIS Website
Dental Complaints Service
info@dentalcomplaints.org.uk
020 8253 0800
Advocacy and mediation support are available – ask our team.
Let’s work together to improve your care.
Thank you for helping us get better!
